Queensland healthcare professionals are invited to join an upcoming webinar exploring the complexities of injury compensation, treatment funding and rehabilitation through the firsthand experiences of an injured patient, his psychologist and personal injury lawyers.
When a patient suffers a serious injury in a motor vehicle accident, the road to recovery can involve more than medical treatment. Navigating insurance approvals, compensation claims and rehabilitation funding can introduce additional challenges for patients and the healthcare professionals supporting them.
For some patients, multiple compensation schemes may apply to the same accident, including WorkCover Queensland, Compulsory Third Party (CTP) insurance and the National Injury Insurance Scheme Queensland (NIISQ).
Understanding how these schemes interact, who is responsible for funding treatment and what happens when approvals are delayed can be critical to maintaining continuity of care.
To help healthcare professionals better understand these challenges, Queensland personal injury law firm Crew Legal will host a free, one-hour webinar on Thursday, 19 November 2026, at 5pm AEST.
Titled When Compensation Schemes Collide: Navigating WorkCover, CTP and Serious Injury Claims, the webinar will bring together legal professionals, an injured patient and a psychologist for a practical panel discussion. Registration here.
A real patient’s journey through the compensation system
At the centre of the discussion is Glen Bennett, who sustained serious injuries in a motor vehicle accident.
Glen will share his experience navigating multiple compensation schemes, including the challenges encountered in accessing treatment, rehabilitation and ongoing support.
He will be joined by psychologist Dr Martha, who will provide a clinical perspective on the challenges involved in treating and supporting injured patients throughout the recovery process.
Crew Legal Managing Director Shane Crew and personal injury lawyer Hayley Clark will explain how the different schemes can operate alongside one another, and why collaboration between healthcare and legal professionals matters.
Clark says the overlap between compensation schemes can be particularly complex when serious injuries occur during the course of employment.
“It’s actually really important in those situations where a client really understands what involvement each scheme has and what the entitlements may have are under each scheme and how those schemes operate to work together,” she said.
The webinar will explore how different schemes may be responsible for funding different aspects of a patient’s recovery, from lost wages and medical treatment to rehabilitation, personal care and other support needs.
Why clinical documentation and treatment approvals matter
Beyond explaining the compensation schemes, the panel will address common challenges faced by healthcare professionals, including treatment approval delays, funding disputes and the administrative requirements associated with injury claims.
According to Crew, clinical documentation plays an important role in determining access to compensation and rehabilitation.
“Detail does matter ensuring that there’s sufficient detail in the notes or in a medical certificate that that identifies what the injuries are, what treatment might be needed, and how that connects to the event that’s caused the injury, whether that be a car accident or a workplace injury,” he said.
The discussion will examine how accurate medical certificates, clinical notes and treatment plans can help healthcare professionals navigate insurer requirements and support appropriate treatment approvals.
It will also explore when healthcare professionals should consider recommending legal advice, particularly when patients encounter delays or difficulties accessing necessary treatment.
Bridging the gap between healthcare and legal professionals
While healthcare professionals focus on diagnosis, treatment and rehabilitation, legal practitioners can help injured patients understand their compensation entitlements and navigate funding requirements.
Crew says the two professions share a common objective: supporting the injured person’s recovery.
“Our job as a legal practitioners, not to interfere with that, but actually to promote that and to assist in their recovery,” he explained.
Clark reinforced the importance of working together.
“It’s really important for lawyers and medical professionals to work together with an injured person. Collaboration is key,” she said.
Through Glen’s personal experience, the webinar aims to demonstrate how these different perspectives come together in practice, where challenges arise and what healthcare professionals can learn from the process.
Who should attend?
The webinar is designed for Queensland healthcare professionals who treat, rehabilitate or support injured patients, including:
- General practitioners
- Physiotherapists
- Psychologists
- Occupational therapists
- Exercise physiologists
- Practice managers
- Hospital clinicians
- Hospital social workers
Attendees will gain practical insights into how WorkCover, CTP and NIISQ interact, common barriers to accessing treatment, the importance of clinical documentation and opportunities for greater collaboration between healthcare and legal professionals.
Register for the free webinar
When Compensation Schemes Collide: Navigating WorkCover, CTP and Serious Injury Claims
Date: Thursday, 19 November 2026
Time: 5:00pm AEST
Location: Online via Zoom
Cost: Free
Presented by: Crew Legal
Healthcare professionals interested in attending can register for the free webinar through Veri Health.
The session will provide an opportunity to hear directly from those who have navigated the compensation process and gain practical knowledge to better support injured patients.
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